Returns & FAQ

We make every VANT piece to order just for you, and we want you to love it when it lands. If something isn’t right, we’ll fix it.

If something’s wrong with your order

Damaged, misprinted, missing an item, or the wrong thing arrived? We’ll send a free replacement or a full refund (product and shipping), whichever you prefer.

Just message us through our contact form within 14 days of delivery with:

  • Your order number

  • Clear photos of the item laid flat in good light, with the tag visible

That’s all we need to get moving quickly.

Returns and sizing

Because each piece is made especially for you, we can’t take back orders for change of mind or sizing. Please check the size guide before you order. If you’re between sizes or unsure, message us first and we’ll help you pick.

Delivery

Every order is made fresh, so it takes 4-6 business days to prepare. After that it ships out, and delivery times vary by country:

Destination Delivery time
US and most of the EU 6-10 business days
Canada 6-9 business days
UK and Australia 5-8 business days
Major of the EU 8-15 business days
Gulf region 10-20 business days

For most of our customers, that’s roughly 10-16 business days from order to your door.

Don’t worry if tracking looks quiet at first. It often won’t update until your parcel clears customs in your country, and that’s completely normal. If your order comes in two packages, you’ll get two tracking numbers, and each one tracks on its own.

If your tracking goes quiet

If tracking hasn’t moved for more than 10 days after dispatch, get in touch and we’ll open a carrier trace right away (these take a few days). If your parcel is confirmed lost, we’ll reship it or refund you, your choice.

Addresses and cancellations

Please double-check your address at checkout. Once an order is placed we can’t change it, and we can’t refund or reship parcels lost to an incorrect or incomplete address. Most postal carriers won’t try redelivery, so if you get a delivery attempt notice, contact your carrier right away.

Duties and import tax

We ship to the countries listed above on prepaid routes, so import duties and taxes are covered and nothing should be collected on delivery.

Refunds

Once we approve your claim, your refund goes back to your original payment method within a few days.

Who handles your order

Orders are processed by our merchant of record, Fourthwall.com, who handle order-related inquiries. Privacy Policy · Terms of Service